The CSTB's ethics policy served as the guarantee of its objectivity when changing assessment procedures to continue working through the pandemic.
The ethics policy implemented in 2015 demonstrated its effectiveness throughout 2020, which was marked by the Covid health crisis. The situation made it necessary for the CSTB to adjust its assessment procedures. So, we took a novel approach to provide ongoing services to assessment clients by replacing plant audits and sample tests with remote consultations during lockdown periods while maintaining exacting standards and ensuring a fair response to all clients. Thus, nearly 50% of our certification audits were conducted remotely.